Message: would like to order a Balbpa Heater Tube.  My current tube is 4 Kw and has the two flow sensor on the tube, does it also come with these?

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Message: I have a wood hot tub with jets. I replaced a section of 1.5" flexible tubing but I have a crack in one jet. Can you still get those jets for wood hot tubs? Hydrojet HY10 is what I see in the owners manual. Its the last one is series on the end. I would need two 1.5" plugs for one end and a new gasket for the jet. I can still reuse the threaded jet section inside the tub, but the special wrench would be better than a pipe wrench to remove I am sure. So I would need: Jet housing 2 plugs gasket special tool   You can Paypal me an invoice at above email if that would help. I am in canton NY 13617 for shipping. Thanks!!

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Message: I have a wood hot tub with jets. I replaced a section of 1.5" flexible tubing but I have a crack in one jet. Can you still get those jets for wood hot tubs? Hydrojet HY10 is what I see in the owners manual. Its the last one is series on the end. I would need two 1.5" plugs for one end and a new gasket for the jet. I can still reuse the threaded jet section inside the tub, but the special wrench would be better than a pipe wrench to remove I am sure. So I would need: Jet housing 2 plugs gasket special tool   You can Paypal me an invoice at above email if that would help. I am in canton NY 13617 for shipping. Thanks!!

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Message: Hi I have a Hydropool Hot tub (model H700) I purchased in 2004 that I now need to replace the control system and topside on. The specifics of the current system are: Spa Pack Balboa HPL-200, Pump 1 – two speed 3HP, Pump 2 – 1 speed 4HP, Blower (Max Air), Ozonator (Eclipse), Fibre Optics Light (Fibrestars 120V) - I can send pictures if that would assist I believe the replacement system  I need that can handle the 120V Fibreoptics is the  Balboa EL200 53884-03.  and the topside ML700 LCD 8-Button Panel 52649-01 (operating the fibreoptics from the light button) Could you confirm this is correct and get your direction on wiring I am assuming I can use the existing wires and plugs from the HPL -200, and associated equipment  and use them to wire the EL200 - Is this correct or would there be other parts I have your 10% cupon (ED7567) so would need to know once it is confirmed this is the right equipment  the most cost effective option (price including tax and shipping) to ship it to: Markham Ontario where I live, or to the US (Hyde Park New York) where my Daughter goes to school and we will be visiting for a few days starting Nov 8, so it would have to be delivered by then Please advise Thanks Lorne Turner

https://www.cedartubsdirect.com/balboa-bp501-spa-pack-hot-tub-heater5648505-p-549.html             

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Message: Hello,   I contacted you I believe last Friday night/early Saturday (Oct, 4th-5th). Just wanted to make sure you got the message as I never received a confirmation for the ticket. I just wanted to add to that ticket two more questions: 1. It looks like I have a 2-speed pump one, 1-speed pump 2 AND a 24hr circulation pump. How does that work? As everywhere I have read regarding the VS500z it says if you have a circulation pump you wont have a 2-speed pump 1.   2. On other question. I have been in contact with Balboa support as well. They mentioned that any M7 heater unit will work as long as you have a 1.5" pipe and atleast 23 GPM. Does this mean the 5.5kw that comes with the Balbao BP501 will work with a E14 circulation pump? Ialso don't understand why my current 4kw M7 heater wont work with the BP501. They said it's "not recommended" with no real reasons.

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Message: Hello....having a look at your hot tub heaters.  I have a summer home, and am looking to build a hot tub that is wood or propane fired.  The hot tub will most likely sit 6 people.  Can you give me an approximate amount of propane that  might be used to keep the hot tub heated once the tub is brought up to temperature (ie: is it say 20 pounds of propane every hour or ?.  Best guess is ok.  This is important for me as all my propane has to be hauled by boat as this is the only way to get to my summer home.  Thanks.  

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Message: The Balboa VS501 board replaced my old board 54585 and I have rewired the board from the factory default setting and have one more question about the extra wire lead from K1 to J46 which my old board did not have. should I leave this connected or can I remove? Also I set the dip switches as per the old board. Thank you for your time and efforts. I await your reply. Norbert Fuchs

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Message: I have a Balboa  vs501 spa pack and it is stuck in ec mode. How do I get out of eco mode?

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Message: Hi there, I have a Pentair DS100 gas hot tub heater and I find it does not produce much heat during the winter.  We live in Minneapolis.  A fiend told me that this type of gas hot tub heater is to only be used in the summer months and that is why it does not work very well?  I see that your sell these heaters with your wood hot tubs, have your had the same experience.  Do you have any suggestions to improve the performance of this gas heater?   Thanks GT

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Message: Hi, I have a Saratoga spa with a Balboa VS514SZ pack installed. The breaker trips as soon as I turn it on. I disconnected the brass strap from the heater and the breaker does not trip anymore so I think I isolated the problem to the heater being faulty. I'm about to purchase the heater from your site. The Balboa part number is 58083 (5.5kw incoloy). However, I noticed that a titanium version is also available (Balboa part number 55624). Will it fit instead of 58083? Is it worth it? Last question: I'm from Canada. Where do you ship from? Will I need to pay any duties/taxes? Thanks! Louis  

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Message: Hi, I have order a Balboa spa pump from your company (3 HP Balboa), the pump has arrived, I've mounted it and it's 'purring like a kitten', couldn't be happier. My question is in regards with the warranty (your website mentions 2 years warranty for the pumps). Is this warranty with you or with the Balboa manufacturer? Do your company (or Balboa) have a regional distributor in the Toronto area (I live in Waterloo, about 1 hour west of Toronto)? Thanks, Chris

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Message: Hi, I am upgrading my tub electronics. It's a 5' round cedar tub, and I have replaced the spa pack with a Balboa VS and looking for an efficient pump to add. What would you recommend? Thanks for your help.  

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Message: I have a great lakes huron spa. It has a E100 pack that needs replace It is air control 1 1/2" plumbing tri timer  heater on the bottom of pack. 1 pump and a blower. What would you recommend for a replacement pack?.

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Message: Before I purchase a new Balboa VS Spa Retro Fit Heater kit for my tub, I have a question. This is what I have currently.

1)  Ive got an older Pre 2000 Beachcomber 6-7 person tub with the 2 bottons on the top side of the tub.

2) The pump is a 3.0 HP - .38spi Executive High Perf 48 Waterway Mod# PF -30-2NZZC-4. Max  Flow rate 100GPM. 60 HZ

3) The old heater is a Power source 2400   Which Balboa Heating System do I need?  What spa Retro heat kit will best suit what I have with my current pump?   Thanks Greg

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Message: could you fix my balboa hp2000 circuit board that is in my hydropool hot tub ( circuit board 52420 hot tub model #575) If I mail it to you. or would it be less expensive to just replace the whole unit. I accidentally rewired my unit up after having to fix a line leak. Unfortunately I was one wire off on each of the four connector spots with only 3 wires to hook up I believe I blew the board. What extent do you think its gone...transformer?...

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Message: I want to change over to Balboa el series. Is there a big price difference between  EL1000 and EL2000 series. Also what is the price and availability of the wireless control and computer dashboard? Thanks for your help.

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Message: We purchased the VS501Z from you in January of 2011. I installed it myself and it has worked pefrectly for two and a half years. Now of course the warranty has expired and we have an issue. It is blowing the main breaker panel GFCI and it cannot be reset. I disconnected the Spa pack and the breaker did reset so it is not a breaker problem. Do you have any suggestions on how I can troubleshoot the pack to isolate the problem and see if you have a replacement part that will fix the issue? If the lifespan of these packs is only 2 years without the ability to repair them I doubt I would buy another one so I would appreciate your help. Thanks Deb Starchuk

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Message: What spa pack is interchange able with the vs 200 spa pack?

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Message: Hi, I also sent a message thru eBay yesterday.  I need to replace my air spa control pack on an older Down East hot tub.  I think the way to go is with electronic Balboa pack and not the air pack.  Here is what I have. 240 volt incoming power Pump 1 - 1 speed, 240 volt Pump 2 - 1 speed, 240 volt Air pump - 1 speed, 110 volt Circ pump (grunfross, about 15gpm) - 110v Lights - 110v Ozonator - 110volt, but I need to buy a new one. Can you recommend the proper Balboa retrofit unit, with top side control pack (rectangle opening)? I am thinking the VS510SZ, but my circulation pump doesn't put out 23 gpm and I am only running single speed main pumps.  Thanks in advance for your help.

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Message: Hi there I am looking for a replacement hot tub heater manifold for an older VS500 spa pack.  I see you have Balboa Heater Tubes for VS501 series.  Do you know if this will work with my hot tub heater?  It looks the same? Thanks   Stew

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Message: I recently purchased a Balboa vs501 (fall of 2012) and have just completed the deck and hooked up the gear to energize my tub. It ran through the pr mode and heated to 94 degrees but I could not energize the jets, in facts the jets button didnt seem to work at all. Seems the nothern lights top side contoller I got with the Bablao vs501 dont seem to like each other. The light only turns on when you push the warm button, the jets turm on when i push the light botton and nothing happens when i push the jets button. When i pushed the cold button the temperature increased so i set it at 102 and the heater is running with the pump on low speed. I have no idea what the issue is. The top side is plugged into the correct port on the drawing but seems to not be recognized by theBalbao  vs501. Can you assist with any fix for this. The unit has only been fired up today for the first time and was stored inside my house until this weekend before installing. The tub is working but obviously not as intended. Thanks

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Good morning!.....I love my Ofuro tub!!!! In the last 48 hours, however, the pump is running 24/7....not shutting down, not cycling as it normally does. No settings were changed. The heater is functioning, holding at 104ª. Help! I'd like to help it out by not working so hard. What to do????   Many Thanks! Gari

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Robert Murphy

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Balboa Spa Heaters

Sometimes customers report weird behavior or displays on the panel. This can be occurring on a VL/GL series system, such as a Balboa VS501Z or GS501Z or on a EL/ GL series such as a Balboa EL2000 or GL 2000 or on the new generation BP systems such as a BP1500 or BP2000. For example recently a customer reported that their display is continuously cycling the filter cycle settings FC, F2, F4, F6, F8, FC…... Other customers have experienced a continuously flashing 104F or 40C. While in both of these cases the panel is the suspect problem, there is always a suspicion it might be related to the circuit board. Customers aren’t happy when they receive a replacement hot tub control panel and the same problem is still there. So what can we do to resolve whether the circuit board is also defective or possibly solely responsible for the behavior?

The key is to recognize that the spa pack does not need to have a panel attached to it. It will control to the last settings. However these settings may have been corrupted. So the 1st thing you should do is to bring the circuit board back to its factory default setting, For a VS501Z, for example, this is Standard mode, filter cycle F2 and set point temperature at 99F. This is called “performing a memory reset”. Once you have done so you then turn on the power and observe if the circuit board is controlling properly without a panel attached to it. For example after 4-5 minutes the pump should come on in circulation mode (low speed if only 1 pump is used). After 6-7 minutes there should be 240 volts across the heater element terminals. If you observe this is happening, you can conclude the spa circuit board is most likely good. If it is not happening the circuit board is defective.

Performing the memory reset is done differently with different class spa packs. For an EL/GL spa pack, for example, the A12 dip switch is used to do a memory reset. For a VS/GS system, a memory reset is done using the J43 jumper pins. Turn off the power and reset the jumper so it is set across both pins. Turn on power for 1 minute and then turn it back off. Reset the J43 jumper to be on one pin only. This completes the memory reset and on next power-up the circuit board will control to the factory default settings, mentioned above.

Dieter Jung

Northern Lights Cedar Tubs Inc.

24/2/2013  

Balboa Spa Packs

Note that when the hot tub heater element has failed, the entire heater tube, including the temperature sensors, is swapped out.  Balboa does not sell the heater element alone.  However if one of the sensors is faulty, it only is replaced.  In either case, the replacement the entire Balboa heater tube needs to be removed from the spa pack.  Here is how you do it:

1) Close the two ball valves to isolate the heater from the hot tub.  Open the drain bib valve to drain the water that is between the ball valves.  This requires also opening the small black vent screw on top of the filter.  (you can use this opportunity to clean the filter if you wish).

2) Use two open ended crescent wrenches and remove the nuts that hold each copper strip to the heater element stud and then pull each copper strip back. The 2nd wrench attaches to the back nut of the stud and you hold it fixed so the stud wire does not get twisted.

3) Use a 3/8" socket wrench or open ended crescent wrench to remove the two nuts that physically secure the stainless steel tube to the spa pack case. 

4) Unplug the two temperature sensors from the SenA and SenB receptacles of the circuit board.  They have a little clip that needs to be pushed in to get them out.

5) Uncouple both PVC unions at the both ends of the heater tube.  This may require a strong wrist action if it is tight or you may even have to use of some other way to loosen these, if they are on very tight. Loosening the female nut requires a CCW rotation.

6) Now you can remove the entire heater tube assembly.  If you are replacing it with a new one, install the new one in reverse order. Left sensor plugs into SenA receptacle. 

7) If you are replacing only one or both of the sensors, first unscrew the black sensor nut and then remove the sensor(s). In some instances to remove the sensor, you may also have to push from the inside using some leaver device that you improvise.  Then install the new sensor(s), ensuring the O-ring is present, and reinstall the heater tube assembly in reverse to above.

Dieter Jung

Northern Lights Cedar Tubs Inc.

13/3/2013